Frequently Asked Questions

1.0. About eyeora VR

  • 1.1. What is eyeora VR?
  • 1.2. What is AR/VR?

2.0. VR Studio User - User Account

  • 2.1. What is the VR Studio?
  • 2.2. How do I register?
  • 2.3. What is a Free plan?
  • 2.4. What is a paid plan?
  • 2.5. What is a White Label plan?
  • 2.6. Where is my account info?
  • 2.7. How do I store my card details?
  • 2.8. How do I upgrade plans?
  • 2.9. What is storage?
  • 2.10. How do I buy more storage?
  • 2.11. What is bandwidth?
  • 2.12. How do I buy more bandwidth?
  • 2.13. What is the free trial?
  • 2.14. Do I need tech skills to use the VR Studio?
  • 2.15. How do I delete my account
  • 2.16. How do I reactivate my account

3.0. VR Studio - 360 Content

  • 3.1. What is 360 content?
  • 3.2. How do I upload 360 content?
  • 3.3. What is Public or Private content?
  • 3.4. How do I auto sync?
  • 3.5. How do I create a storyboard?
  • 3.6. What is a Preview?
  • 3.7. How do I watch my 360 content?
  • 3.9. What is Free or PPV?
  • 3.10. How do I charge for PPV?
  • 3.11. How do I find 360 content?

4.0. VR Studio - Media Library

  • 4.1. What is my media library?
  • 4.2. How do I use my media library?
  • 4.3. How much storage do I need?
  • 4.4. What is all media?
  • 4.5. What is My media?
  • 4.6. What is my album?
  • 4.7. What is free media?
  • 4.8. How do I delete media?
  • 4.9. How do I select media?
  • 4.10. How do I preview my media?
  • 4.11. How do I change an image of an event for a room that I didn't create?

5.0. VR Studio - VR Events

  • 5.1. What is a VR event?
  • 5.2. How do I create a VR event?
  • 5.3. Who can create a VR event?
  • 5.4. What if my invitee is unregistered?
  • 5.5. How do I invite manually?
  • 5.6. How do I invite with a CVS file?
  • 5.7. How do I attach 360 content to an event?
  • 5.8. Do I have to attach contents to events?
  • 5.9. Do I have to invite groups to events?
  • 5.10. How do I join a public VR event?
  • 5.11. How do I cancel a VR event invitation?
  • 5.12 How to watch VR event Content (Paid or Free)

6.0. VR Studio - VR Rooms

  • 6.1. What is a VR Room?
  • 6.2. How do I create a VR room?
  • 6.3. How many VR Rooms can I have?
  • 6.4. How do I customise my VR room?
  • 6.5. What can I customise in my VR room?
  • 6.6. How do I edit my VR room?

7.0. VR App - Log in & 3D Avatars

  • 7.1. How do I log in to VR app?
  • 7.2. What happens once I log in?
  • 7.3. What is a 3D Avatar in VR app.
  • 7.4. How do I personalise my Avatar?
  • 7.5. How do I move around the 3D room?

8.0. VR App - Main Menu

  • 8.1. What is my main menu?
  • 8.2. How do I access my main menu?
  • 8.3. What is the radial menu?
  • 8.4 What is the User tab used for?
  • 8.5. What is the Content tab used for?
  • 8.6. What is the Events tab used for?
  • 8.7. What is the Games tab used for?
  • 8.8. What is the Social tab used for?

9.0. VR App - Cinema, TV Screens & VR Content

  • 9.1. What is the Cinema?
  • 9.2. How do I search for 3D room’s YouTube links?
  • 9.3. How do I control a videos Volume?
  • 9.4. What are TV screens in the VR App?
  • 9.5. How do I watch a rooms 360 Content?
  • 9.6. How do I Hide Avatars in 360 Content?
  • 9.7. How do I switch Hotspots in 360 Content?
  • 9.8. How do I Minimise avatars in 360 Content?
  • 9.9. How do I Hide Avatars in 360 Content?
  • 9.10. How do I Report Events/Content/VR Rooms/Users?

1.0. About eyeora VR

1.1. What is eyeora VR?

A VR studio for 360 content management, 3D VR room customisation, social interaction and monetisation.

1.2. What is AR/VR?

AR is Augmented Reality. AR appends the real environment with a simulated one, overlaid on top. Augmented Reality applies algorithms and sensors to detect the position of the camera, and then superimposes 3D graphics/objects into a user's view via smartphones/glasses/projections.

2.0. VR Studio User - User Account

2.1. What is the VR Studio?

The VR studio is the tool you will use to edit, upload and customise your VR room.

2.2. How do I register?

  • Go to https://studio.eyeora-vr.com/login
  • Select “Login/Register”
  • Complete registration form
  • Create your password
  • Accept terms and conditions
  • Click Register now
  • Check email and verify account.                 




2.3. What is a Free plan?

A free plan is an introductory option with limited functions and 1 VR Room.


2.4. What is a paid plan?

A paid plan gives you more functions for £5pm. Earning revenue options, 10GB storage and 4 Branded VR Rooms.

2.5. What is a White Label plan?

A white label plan gives you access to all the pro features eyeora has to offer. Offering 40% AD revenue, custom storage and unlimited VR Rooms. This option is a bespoke option and prices will differ depending on your requests.

2.6. Where is my account info?

    • Login to eyeora.com
    • Click on “My Account” in top right of the screen
    • Select the “My Account” in the drop down section.




2.7. How do I store my card details?

  • Log in
  • Go to my account
  • Select “My Account” from drop down menu
  • Select the “Plans” tab
  • Select the “add cards” tab
  • Put card details in the form 
  • Select the “save” button

2.8. How do I upgrade plans?

    
  • Login to eyeora.com
  • Select “My Account” tab
  • Select “My Account” from the drop down menu
  • Click on “Plan” tab
  • Select the plan that suits you, and click on the “upgrade” button
  • Confirm you wish to proceed

2.9. What is storage?

Storage is the amount of space allocated to your account to store and collect your media assets. This will be charged according to the plan you have chosen.

2.10. How do I buy more storage?

  • Login to eyeora.com
  • Go to “My Accounts”
  • Select “My Accounts” from the drop down menu
  • Select the “Plan” tab
  • Choose the “Storage Bundle” tab
  • Select “Subscribe” on the storage bundle you  want
  • Confirm your purchase




2.11. What is bandwidth?

Synonymous with capacity, bandwidth describes the data transfer rate.

This determines how big the files you have to upload are, and how much space it will use whilst uploading/downloading.

2.12. How do I buy more bandwidth?

  • Login to eyeora.com
  • Go to “My Accounts”
  • Select “My Accounts” from the drop down menu
  • Select the “Plan” tab
  • Choose the “Bandwidth Bundle” tab
  • Select “Subscribe” on the bandwidth bundle you want
  • Confirm your purchase




2.13. What is the free trial?

This is an introductory no obligation trial for you to get familiar with eyeora VR Studio and start creating your own room and viewing the free content we have available.

2.14. Do I need tech skills to use the VR Studio?

No. The VR Studio is designed so that anyone at any skill level can start creating and viewing their content.

2.15. How do I delete my account

Go to account, which will take you to the profile page.

There you will see an option to delete your account. Click the button and follow the instructions.

NB: You will have 30 days to reactivate your account with all it's assets otherwise your account and assets will be permanently deleted.


2.16. How do I reactivate my account

To reactivate your account, simply go to eyeora.com and sign in with your email and password and your account will be reactivated provided you are still within the 30 day period of your deactivation.


3.0. VR Studio - 360 Content

3.1. What is 360 content?

360 Content is any video uploaded that has been taken with a 360 camera. This allows you to view the video in 360 degrees whilst wearing your VR headset reliving the experience.

3.2. How do I upload 360 content?

  • Login to eyeora.com
  • Select the “studio” tab
  • Choose which event you wish to upload your content to
  • Click on the “add 360 content” button on the top right
  • Upload the image you wish to use to show your content
  • Click “Save”
  • Now click on the image you have uploaded in your content menu
  • Click “add new scene”
  • Fill out the scene title
  • Upload your image in the “add 360 image” field by clicking the “choose file” tab
  • Upload your video in the “add 360 video” field by clicking the “choose file” tab
  • Click the “save” tab



3.3. What is Public or Private content?

Public content is content that is uploaded for everyone on the eyeora network to see and use.

Private content is content that is uploaded only for selected or invited members to view.

If you loaded the content and set to private, only you will be able to see the content until you have sent out any invites.

3.4. How do I auto sync?

  • Login at eyeora.com
  • Upload 360 content
  • Select your scene
  • Click on “Add new angle” 
  • Upload your video and image, make sure to select “this is an angle”
  • Click “Save” 


Your video will now start to upload with the current scene and will auto sync the audio.

You will get a notification in the studio telling you that this has been completed.



3.5. How do I create a storyboard?

  • Login at eyeora.com
  • Select the event you wish to use the directors cut
  • Choose the video you wish to edit
  • Select the “Story” tab in the top right hand corner
  • Double click the hotspot you wish to use in your storyboard
  • Click “Save”
  • Repeat the process to build your storyboard.



3.6. What is a Preview?

A preview is a short video of the storyboard you have been working on, which gives the viewer an idea of what the 360 is about. 

3.7. How do I watch my 360 content?

  • Login at eyeora.com
  • Select the event you have your 360 content 
  • Select the image you have chosen to be your video wallpaper
  • Press play on the media player that is on the screen
  • To change video just select one of the images in the left column 



3.9. What is Free or PPV?

Free means media and content that is free to view or a room that is free to enter,

PPV  means Pay Per View, where a payment is required in order to view the content

3.10. How do I charge for PPV?

  • Log in at eyeora.com
  • In the event you wish to charge for click the “start event” button.
  • Fill out the name, start time add a description, add a picture then click “next”.
  • Select content you wish to use.
  • Add the event duration in minutes
  • Choose whether you want public or private.
  • Select the PPV button
  • Enter how much you want to charge
  • Select your maximum entries
  • Select who you wish to send the invitation too
  • Click “Save event”.



3.11. How do I find 360 content?

  • Log in at eyeora.com
  • Go to media library 
  • Select “All media”
  • Click the “Videos” tab
  • Click on “360 videos”
  • Select your 360 video



4.0. VR Studio - Media Library

4.1. What is my media library?

Your media library is a catalogue of media that has been uploaded to your account to be used by yourself or for others to use if you have made the content public.

4.2. How do I use my media library?

There are two ways to use your media library. There is the local way, which is to upload media content from your device or pc and have that used. Alternatively, you can access media that is stored on the eyeora servers and use them for your content.

4.3. How much storage do I need?

Depending on how much content and the size of the content you have loaded up, you will need to use the storage calculator to help you determine what type of storage plan do you need. This can be found in the “what is storage” section of the FAQ

4.4. What is all media?

All media refers to all the media available to you to view and use that had been uploaded by other users making the media they have uploaded to be public

4.5. What is My media?

My media refers to all the media that you alone have uploaded to your account. You will only see the media that you have exclusively.

4.6. What is my album?

My album is a collection of all your media images and videos that are collected for a specific event.

4.7. What is free media?

Free media is all media that has been uploaded to the eyeora server that is available for all users to use free of charge.

4.8. How do I delete media?

  • Follow step 3.12
  • Select the image or video you wish to delete
  • Click on the trash can icon in the top left of the image
  • Confirm you wish to delete.

4.9. How do I select media?

  • Follow step 3.12
  • Select the media you want to use in any event
  • Click save 

4.10. How do I preview my media?

  • Follow step 3.12
  • Click on the media you wish to view
  • Click the preview icon



4.11. How do I change an image of an event for a room that I didn't create?

First select the room you wish the event for. Then create your event, and save it. Go to VR events tab, select your event and select the edit icon. You will then be taken to a page where you can edit your image. You will then need to ask permission from the room creator. Click the ask permission tab on the image. A message will be sent to the room creator requesting their permission fro you to change the image.

Check in the events permission tab if they have allowed you permission. Once permission is given, you can go back into that event and and change the image to the one you wish.

5.0. VR Studio - VR Events

5.1. What is a VR event?

A VR event is an event set up by the user to share their content by inviting friends and family to join them in a specific 3D room.

5.2. How do I create a VR event?

  • Log in at eyeora.com
  • Click My rooms
  • Choose the room you want to create the event in
  • Click on the “Start event” tab
  • Give you event a name and start time 
  • Upload an image to use
  • Choose your content
  • Select whether you want the event to be public or private
  • Select whether you want it as a Free or PPV event
  • Choose who you wish to send the invites to
  • Save your event


5.3. Who can create a VR event?

Anyone with an eyeora account can create a VR event.

5.4. What if my invitee is unregistered?

If you have sent an invite to someone who is unregistered, then their email will give them a link so that they can sign up to eyeora for a free account to view your event.

5.5. How do I invite manually?

  • Follow the steps in 5.2
  • Click on the “add manually” tab
  • Fill out the email address and name bar
  • Click the blue plus button to add another email
  • Click “save VR event”

5.6. How do I invite with a CVS file?

  • Follow the steps in 5.2
  • Click on the “upload CSV option
  • Click on the “choose file” tab
  • Select the file to upload
  • Click “save VR event”

5.7. How do I attach 360 content to an event?

  • Follow steps in 5.2
  • Choose content you want to add
  • Complete the form
  • Click “save VR event”



5.8. Do I have to attach contents to events?

No. You can use the room as a hang out area or as a meeting area. It’s up to you if you wish to add content. 

5.9. Do I have to invite groups to events?

No. You do not have to invite groups to your events. But f you want to increase your viewing numbers, it’s advisable that you send invites.

5.10. How do I join a public VR event?

  • Log in to eyeora.com
  • Click “see all VR events”
  • Scroll to desired evet
  • Click “join”

 

5.11. How do I cancel a VR event invitation?

When you have been invited to a VR event, you will receive an email which will ask you to either accept or decline the invitation. Once you have declined the invitation, you will not receive any more emails relation to that event.

5.12 How to watch VR event Content (Paid or Free)

  • Login into "eyeora VR App".
  • Save your desired Avatar.
  • Select "Event" and then "Join" your event.
  • Look down to open up a round menu.
  • Select the 360 content Icon.
  • Select "Event Content" tab.

6.0. VR Studio - VR Rooms

6.1. What is a VR Room?

A VR Room is the 360 environment that you will bring your friends/clients to showcase your content. Completely personalised by you.

6.2. How do I create a VR room?

  • Log in to eyeora.com
  • Click on the “Create a 3D room” button
  • Give your room a name
  • Choose the dates to start
  • Select the category
  • Upload image to use
  • Click “save 3D room


6.3. How many VR Rooms can I have?

Eyeora Free: An Eyeora Free user can have 1 default VR room

Eyeora Pro: An Eyeora Pro user can have up to 4 branded VR Rooms

White Label: White Label users will have unlimited VR rooms

6.4. How do I customise my VR room?

  • Log in to eyeora.com
  • Click on “My rooms”
  • Select the room you wish to edit
  • Click on the “3D Room” tab
  • Click the area you wish to customise
  • Click on the gears icon to create an asset
  • Click on the “Upload asset”
  • Give asset a title and add a description 
  • Choose either a video or image you wish to load
  • Click “save”
  • In the asset menu, select the image you have just uploaded
  • Click the “select” button



6.5. What can I customise in my VR room?

Things you can customise in your VR room are:

  • Tv screen movies
  • Tv screen wallpaper
  • Wallpaper
  • Logo placement 
  • VR Assistant visibility

6.6. How do I edit my VR room?

You can edit your VR room in the eyeora studio. Just follow 6.4 to edit anything you have uploaded to your VR room

7.0. VR App - Log in & 3D Avatars

7.1. How do I log in to VR app?

Using the gaze click pointer, type in your email and passwords in the respective fields, then gaze over the login button. Now you are logged in.

7.2. What happens once I log in?

Once you have logged in you will be taken to your Avatar selection screen here you will be able to customise your Avatar to suit your preferred style.

7.3. What is a 3D Avatar in VR app.

An Avatar is a personalised character to represent you in VR.

7.4. How do I personalise my Avatar?

In the main menu in the User tab. You can change the avatar using the arrow buttons and save with the save button in the bottom right.

7.5. How do I move around the 3D room?

In the room there are various teleport locations on the floor, represented by the circles and arrows. If you look at the and wait for the circle reticle to fill, you will move to that location.

8.0. VR App - Main Menu

8.1. What is my main menu?

Your main menu is the menu that allows you to choose between a VR room, 360 event and view 360 content

8.2. How do I access my main menu?

Using your gaze click look down to the blue circle with three dots, this is called your Radial menu this will automatically open up your Radial menu, then choose the image with a flower on and this will access your main menu

8.3. What is the radial menu?

The Radial menu is the circular menu opened by the button at the bottom of your view. This allows you to access all other menus.

8.4 What is the User tab used for?

The User tab is where you can personalise your Avatar and either logout of your account or quit the app.

8.5. What is the Content tab used for?

The Content tab is where you can browse all the 360 Content you have access to and play them.

8.6. What is the Events tab used for?

The Events tab is where you can view and join any Event you are invited to, or those that are open to the public.

8.7. What is the Games tab used for?

The Games tab is where 3rd party Games can be viewed and played.

8.8. What is the Social tab used for?

The Social tab is where you can view all the Users you are following, and those who are following you. You can invite Users you are following to Events you own.

9.0. VR App - Cinema, TV Screens & VR Content

9.1. What is the Cinema?

The cinema is the largest screen in your 3D room. This is where you would sit with your friends and watch content either from the server or via YouTube.

9.2. How do I search for 3D room’s YouTube links?

At the Cinema screen there is a YouTube button, using this button opens the YouTube selection screen. Using any of these options plays the selected YouTube video.

9.3. How do I control a videos Volume?

On all the TV screens and the Cinema screen have Volume button, marked by the speaker Icon. The TVs can be muted, and the Cinema volume can be increased/decreased or muted.

9.4. What are TV screens in the VR App?

Tv screens are the smaller screens placed around the room. These are used to showcase content for promotional purposes or alternative videos relating to the room. They are customisable in that you can choose which media is to be displayed

9.5. How do I watch a rooms 360 Content?

To view the 360 Content of the room you are in open the main menu, navigate to the Content tab, and select the 'Room Content' button filter

9.6. How do I Hide Avatars in 360 Content?

To Hide the other User Avatars while watching 360 Content, use the Trash Can button on the left at the bottom of your view

9.7. How do I switch Hotspots in 360 Content?

To switch Hotspots or Scenes in 360 Content you can use the buttons that appear for the duration of the 360 Content. Each button will navigate you to a different Hotspot or Scene.

9.8. How do I Minimise avatars in 360 Content?

To Minimise the other User Avatars while watching 360 Content, use the 'People' button in the middle at the bottom of your view.

9.9. How do I Hide Avatars in 360 Content?

To Hide the other User Avatars while watching 360 Content, use the Trash Can button on the left at the bottom of your view.

9.10. How do I Report Events/Content/VR Rooms/Users?

To Report a Event/Content/VR Room you can access their 'Info' and then use the 'Report' button. To report a User, select the '!' Report button above their head.